These cards summarise key obligations. The full legal text below governs in all cases.
You must be at least 21 years of age to register and use filplay. Age verification is mandatory before any withdrawal is processed. Minors are strictly prohibited from accessing the platform.
All filplay accounts are denominated in PHP. Deposits via GCash, Maya, BPI, BDO, and Metrobank are processed instantly. Withdrawals are subject to identity verification and standard processing timelines.
All filplay bonuses and free spins are subject to wagering requirements. Bonus funds cannot be withdrawn until wagering conditions are fully met. Abuse of bonus terms may result in account suspension.
Each person may hold only one filplay account. Duplicate accounts are prohibited and will result in forfeiture of all balances and permanent suspension. This rule applies across all Philippine regions.
Fraudulent transactions, collusion, use of automated tools, exploitation of software errors, and any form of money laundering are strictly forbidden on filplay and will be reported to the relevant Philippine authorities.
Every filplay player has the right to set deposit limits, cooling-off periods, and self-exclusion at any time via account settings. filplay is committed to supporting responsible gambling for all Filipino players.
Please read these Terms and Conditions carefully before using filplay. By registering an account, logging in, or otherwise using any part of the filplay platform, you agree to be bound by these Terms and Conditions in their entirety. If you do not agree, you must not access or use the platform.
These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("Player", "User", "you") and filplay ("filplay", "the Platform", "we", "us", "our") governing your access to and use of the filplay website, mobile interface, and all associated services available at filplay.org.
By creating a filplay account, making a deposit, placing a bet, or accessing any part of the platform, you confirm that you have read, understood, and agree to be bound by these Terms, together with the filplay Privacy Policy, Responsible Gaming Policy, and any applicable game-specific rules, all of which are incorporated herein by reference.
These Terms apply to all players accessing the filplay platform from the Philippines, including but not limited to players in Metro Manila, Metro Cebu, Davao City, Quezon City, Makati, and all other Philippine regions.
You must be at least 21 years of age to register for and use filplay. This age requirement is consistent with the minimum legal age for casino-style gambling under applicable Philippine gaming regulations. By registering, you represent and warrant that you are 21 years of age or older.
filplay reserves the right to request documentary proof of age at any time. Where age cannot be satisfactorily verified, filplay will suspend the relevant account and withhold any pending withdrawals pending resolution. In cases where a minor is found to have accessed the platform, all deposits will be returned (net of any losses incurred) and all winnings will be forfeited.
It is the Player's sole responsibility to ensure that accessing and using the filplay platform is lawful in their jurisdiction. Players located in jurisdictions where online gambling is prohibited are not eligible to use the platform. filplay does not represent that its services are appropriate or available in all jurisdictions.
Each individual player may register only one filplay account. Registering multiple accounts — whether using different names, email addresses, payment methods, or device identifiers — is a material breach of these Terms and will result in immediate suspension of all related accounts and forfeiture of all associated balances.
To use filplay, you must complete the registration process by providing accurate, current, and complete information, including your full legal name, date of birth, email address, and a valid Philippine mobile number. You agree to update this information promptly if it changes.
You are responsible for maintaining the confidentiality of your filplay account credentials, including your username and password. You must not share your login details with any third party. filplay will not be liable for any losses arising from unauthorised access to your account resulting from your failure to keep credentials secure.
You agree to notify filplay immediately via live chat or email to [email protected] if you become aware of any unauthorised access to your account or any breach of security. filplay recommends enabling two-factor authentication (2FA) on your account and activating login notification alerts.
filplay is required to verify the identity of its players as part of its anti-money laundering (AML) obligations. Prior to processing any withdrawal, filplay may require you to submit documentary proof of identity (valid Philippine government-issued ID), proof of address, and proof of payment method ownership. Failure to provide satisfactory documentation may result in withdrawal delays or account suspension pending verification.
All deposits on filplay are processed in Philippine Peso (PHP). filplay accepts deposits via GCash, Maya, QR Ph, GrabPay, BPI, BDO, Metrobank, PNB, UnionBank, InstaPay, and PesoNet. Minimum deposit amounts are subject to the payment method selected and are displayed at the time of deposit. filplay does not accept deposits from third-party accounts — the payment method you use must be registered in your own name.
Deposits are generally credited to your filplay balance instantly or within a few minutes depending on the payment method and network conditions. filplay is not responsible for delays caused by payment processors, banking institutions, or telecommunications networks.
Withdrawal requests are subject to identity verification as described in Section 3.1. filplay reserves the right to withhold withdrawal processing until satisfactory KYC documentation is received. Standard withdrawal processing times are between 5 minutes and 24 hours depending on payment method and daily processing volume. Withdrawals are made exclusively to payment methods registered in the Player's own name. filplay does not process third-party withdrawals under any circumstances.
filplay reserves the right to conduct additional security checks on withdrawal requests that are deemed unusual in size or frequency. During such reviews, withdrawal processing may be temporarily suspended pending investigation.
From time to time, filplay offers bonuses, free spins, cashback rewards, and other promotional incentives to its players. All filplay bonuses are subject to the following general conditions unless otherwise stated in the specific promotion's terms:
All games available on the filplay platform use certified random number generation (RNG) software that has been independently tested and audited for fairness. Published return-to-player (RTP) percentages are genuine and reflect the expected long-term mathematical return of each game under normal operating conditions.
In the event of a technical fault, system error, or game malfunction during a gaming session, filplay reserves the right to void affected game rounds and return the wagered stakes to the Player's balance. Winnings derived from a demonstrable malfunction or technical error are not valid and will not be paid out.
Live dealer games are governed by the rules of the relevant game type (Baccarat, Blackjack, Roulette, Dragon Tiger, etc.) as displayed within the game interface. In the event of a discrepancy between these Terms and the live game's on-screen rules, the on-screen rules of the specific live game will prevail for that game round.
The following conduct is strictly prohibited on filplay and may result in immediate account suspension, forfeiture of balances, and reporting to relevant Philippine authorities including the Anti-Money Laundering Council (AMLC):
All content on the filplay platform — including but not limited to the filplay brand name and logo, website design, graphics, text, game interfaces, software, and promotional materials — is the exclusive intellectual property of filplay or its licensed content providers. You are granted a limited, non-exclusive, non-transferable licence to access and use the platform for personal, non-commercial gaming purposes only.
You may not reproduce, distribute, modify, create derivative works of, publicly display, or exploit any filplay content without prior written authorisation. Unauthorised use of filplay intellectual property may result in civil or criminal liability under applicable Philippine law.
filplay collects and processes personal data in accordance with its Privacy Policy, which is incorporated into these Terms by reference. By using the platform, you consent to the collection, storage, and processing of your personal data as described in the filplay Privacy Policy.
filplay takes data security seriously and implements industry-standard technical and organisational measures to protect player data. However, no system is entirely immune from security incidents, and filplay cannot guarantee absolute security. Players are encouraged to review the full Privacy Policy for details on data retention, your rights as a data subject, and how to submit data access or deletion requests.
filplay is committed to promoting responsible gambling among its Filipino player community. All players are strongly encouraged to use the platform's built-in responsible gaming tools, accessible from account settings at any time:
If you are concerned about your gambling behaviour, filplay strongly encourages you to seek assistance from qualified support organisations. These tools exist to protect you, and using them is a sign of responsibility, not weakness.
🔞 filplay is strictly for players aged 21 and above. Underage gambling is illegal under Philippine law and will not be tolerated on this platform.
filplay reserves the right to suspend or terminate any player account at its sole discretion, with or without prior notice, if filplay reasonably believes that: (a) the player has breached any provision of these Terms; (b) the player has engaged in fraudulent, illegal, or abusive conduct; (c) the player's account is involved in suspicious activity that warrants investigation; or (d) the player has provided false information during registration or verification.
Upon termination for cause, filplay may withhold any remaining account balance pending investigation. Where a breach is confirmed, filplay may forfeit some or all of the account balance in accordance with these Terms. Players who have been terminated for cause may not re-register on filplay.
Players who wish to close their filplay account voluntarily may do so by contacting support. Voluntarily closed accounts will have any verified real-money balance returned to the player via their registered payment method after applicable verification checks are completed.
To the maximum extent permitted by applicable Philippine law, filplay shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising from your use of or inability to use the platform, including but not limited to loss of gaming opportunity due to system downtime, network interruptions, or technical errors beyond filplay's reasonable control.
filplay's total cumulative liability to any individual player for any claim arising from these Terms or the use of the platform shall not exceed the total amount deposited by that player in the twelve (12) months preceding the relevant claim.
Nothing in these Terms shall limit filplay's liability for death or personal injury caused by filplay's negligence, or for any liability that cannot be excluded or limited under applicable Philippine law.
These Terms and any dispute or claim arising out of or in connection with them shall be governed by and construed in accordance with the laws of the Republic of the Philippines. The parties submit to the exclusive jurisdiction of the competent courts of the Philippines for the resolution of any dispute that cannot be resolved through filplay's internal dispute resolution process.
In the event of a dispute relating to a specific game outcome or transaction, Players must first contact filplay support at [email protected] within thirty (30) days of the disputed event. filplay will endeavour to resolve all disputes within fourteen (14) business days of receiving a complete dispute submission.
filplay reserves the right to modify these Terms and Conditions at any time. When material changes are made, filplay will notify registered players via email to their registered address and/or via a prominent notice on the platform at least fourteen (14) days prior to the effective date of the changes, except where changes are required to comply with applicable law or regulatory requirements, in which case shorter notice may be given.
Your continued use of the filplay platform following the effective date of any amended Terms constitutes your acceptance of those amended Terms. If you do not agree to the amended Terms, you must cease using the platform and may request account closure as described in Section 11.
For questions, complaints, or requests relating to these Terms and Conditions, please contact the filplay support team:
filplay aims to respond to all formal complaints within five (5) business days of receipt.
Now that you've reviewed the Terms, explore the filplay Casino lobby — slots, live dealer tables, bingo, sports betting, and more await. Deposit with GCash in under a minute.
Visit filplay Casino